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Hourly Service Rate:
No contract needed - No Signup
fees - Free Remote Support Setup
Standard Support Service Rate - $109/hour
Remote Support:
With just a phone call, we offer the ability
to solve many of your computer and network
issues remotely, without the travel time
or hassle of waiting. As long as the computer
powers on and has an Internet connection,
we can troubleshoot and/or resolve almost
any issue - without the wait! This also
has the benefit of being billed in 15-minute
increments with no minimum, versus a 1-hour
minimum for any on-site support calls.
Service Plan:
"10 for 10" - This plan is a
reward for our customers that plan on
using Trebloc's services now, and in the
future. For each system we service, $10
is paid monthly, and all service labor
is discounted by 10%. Anything that is
paid toward the plan is applied to that
current month's invoice - so the plan
could actually be free if you use it.
There is no contract or long term commitment
- and, should you decide at anytime to
discontinue this plan, we will refund
any unused portion of the most recent
three month's of plan payments (after
all outstanding invoices are paid).
Response Time:
Average response time for emergency
calls is 2 hours or less. Priority response
or 'urgent' calls generally are handled
within 4 hours. Most routine or non-critical
events are usually scheduled later that
afternoon or next business day.
Telephone/Remote Support Package
Plans:
This plan includes unlimited remote
and telephone support* for any computer
system supported by the plan**. Whether
it takes one hour or ten to remotely
resolve an issue, you have the luxury
of knowing it will not cost extra to
get the problem resolved. This also
includes monthly remote maintenance
and checkups for all systems.
$45/month - per computer
(*) Any on site service related to the
issue is billed at the normal on site
rate.
(**) Systems not supported by the plan
are billed at the normal support rate
of $109/hour.
Remote Backup:
We offer remote backup solutions
for a base cost of $7.50 per system plus
$10 per 5 Gig of data storage per month.
This protects important data (on server
or workstations) in events like harddrive
crashes, natural disaster where system
is destroyed, or theft/vandalism. Backups
are essential for businesses of any size.
VoIP / Phone
Networks:
We have VoIP plans available.
Those rates start as low as $30/month/phone
+ $5/phone number, and are expandable.
The average phone cost is ~$125/phone,
which offers the advantage of nationwide
calling at no additional charges. This
includes voicemail, call forwarding ability,
and auto-attendant answering is available
(setup fee applies). If interested, let
us know and we will put together a detailed
price plan for your needs.
Ultimate Always-Up
Plan:
This covers your existing computer systems
from top to bottom, including all hardware,
standard software, and labor services
related to the system and its operation.
We will perform monthly maintenance on
the systems: check on your backups, antivirus,
Windows Updates, and let you know how
your systems are performing. The average
cost for this plan is $85/month per standard
desktop, $106/month for standard laptops,
and ranging from $170-$300+/month for
servers. There are also options to cover
all network equipment and desktop printers
for just a few dollars more!
